You'll probably find most of your questions answered in our FAQ section below. We have tried to cover everything from getting started, purchasing your bingo cards to withdrawing your winnings!
How do I register?
Registering with Frozen Bingo is easy! Simply click on the "Sign Up" tab on the homepage and fill in the registration form. It only takes a minute or two and all questions are straight forward. You don't even have to register a card!
Do I have to download loads of software?
No way! As soon as you've registered you can join in on the action straight away.
How do I login?
At the top right hand side of the homepage there is a member login box where you can enter your username and password which will log instantly into your account. You must be logged in to play any games or make any banking transactions.
I have forgotten my username or password, what should I do?
Not to worry, simply click on forgot username/password in the member login box and we'll send you your details to the email address that you provided!
What deposit methods are accepted?
We accept credit/debit cards, wire transfer, paysafecard and Paypal.
How do I deposit money?
Depositing is simple! Click on 'Deposit' at the top right corner of the page to open the cashier. Then simply click on the deposit method most suitable for you and follow the simple instructions.
What is the minimum amount I can deposit?
You can make a deposit as little as £5 into your Frozen account but please consider that the minimum deposit amount to receive any deposit offers is £10.
How do I withdraw my winnings?
You can request a withdrawal at any time by clicking the 'Deposit' button at the top right corner of the page and then select 'Withdraw' in the left panel and follow the instructions. Your withdrawal request will be processed after 48 hours. You can also cancel a withdrawal request at any time within that 48 hour period.
How will my transactions appear on my Bank/Card statement?
Your deposits and withdraws will be listed as CASSAVA ENTERPRISE Transactions.
How do I purchase a card?
Simply select a room you wish to play in. You can select your cards one by one or you can automatically select a strip. You can select up to 96 cards in some of the rooms!
What happens if I have purchased my cards and I am disconnected from the game?
If you happened to have purchased a winning card for that game, you will win regardless of the connection status and the winnings will automatically be added to your account.
Why doesn't chat sometimes work?
Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chat servers to send messages to your computer.
Bingo Lingo is often used in our chat room, please look at our bingo lingo infographic to learn more about how to use these terms during chat.
Can I pre-purchase cards?
Yes! Cards can be purchased in advance, and once you have bought your cards they will be stored until the game is played.
Can I keep my card numbers from game to game?
Unfortunately not. To keep things fair, all cards are randomly generated at the time you request them.
Is it legal to play online bingo at Frozen?
Frozen Bingo is fully licensed to offer online gaming services under the laws of Gibraltar through Cassava Enterprises (Gibraltar). We adhere to strict legal regulations on fair play and prize payouts. We only accept players from regions where it is legal to participate in online gaming. We do not accept players from the US.
Are all my personal details safe?
Absolutely, no compromises. We take our players' security very seriously, using the latest encryption technologies to ensure that your banking and personal details are completely protected. This means that before any sensitive data is sent over the internet, it is encrypted so that no third party can ever gain access to your confidential details.
Will you pass my details on to any third parties?
Absolutely not. Frozen Bingo does not pass your details on to any third parties.
Can I be sure all games are fair?
Frozen Bingo is fully licensed to offer online gaming services under the laws of Gibraltar through Cassava Enterprises (Gibraltar) and we adhere to strict legal regulations on fair gaming and prize payouts. We use the very best tried-and-tested technologies to ensure that the outcome of each and every number called in bingo and each outcome of every instant win game is statistically random.
How do I know the bingo games are fair?
To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Frozen Bingo.