I have been asked to provide proof of income, is this genuine?
Yes, this would be a genuine request that we will come from either our Cassava security team or your Account Manager.
Why am I being asked to provide proof?
We understand that this is a sensitive request but it is a clear licencing requirement from the Gambling Commission of Great Britain. Frozen Bingo is not alone in seeking this type of information from customers, and regardless where you play online, you will also be requested to provide this information from you when your spend/play reaches equivalent levels.
As a betting operator, licenced and regulated to trade in the UK, we have a licencing obligation to know that the source of the funds that customers use to play with us is legitimate. Therefore, at times when certain limits and thresholds are reached it may become necessary for us to ask customers to provide evidence to confirm the source(s) of funds they use to play with us.
What information do I need to provide?
We will need evidence to identify and support the source and value of the funds you use to bet/play with. This could be:
- A recent bank statement/savings account that clearly shows consistent incoming values from an identifiable source.
- Dated proof of an award/payment made to you;
- Proof of earnings: Payslip/Director remuneration/Dividends/Pension
- Any document showing you are employed, with details of your employment.
I've been playing for years, why am I only being asked for this now?
UK gambling and licencing regulations are constantly evolving in order to better protect consumers; this is a relatively new requirement that effects all (licensed) legal operators in the UK market. Operators are obliged to obtain this information once a player has reached a certain threshold of deposits - in many cases this amount takes years to reach. We understand this can seem intrusive and will always do our best to deal with this issue sensitively and confidentially.
How will the information be used?
What will happen if I do not send in proof of my source of funds?
Unfortunately if you cannot provide us with sufficient information, we will need to limit your deposits with us. Any related account you have with us will be suspended. We would gladly review this if you are able to provide the requested information at any point in the future.
How do I send my documents to you?
Please ensure that you include your username/alias number with any documents that are sent to us.
The simplest way to share the documents is directly through the below upload form. Note: only the following file types will be accepted: Word (docx | doc), PDF, Image (jpg | jpeg | png | gif)
Alternatively you can send by email:
- Take a photo of the document with your camera phone
- Open your email account
- Create a New Email
- Attach the photo
- Enter your alias/username as the subject line followed by "Source of Funds"
- Enter: firstname.lastname@example.org in the 'To' address bar at the top of your email and press 'Send'
Who is Cassava?
Cassava Enterprises (Gibraltar) Limited is licensed to offer online gaming services by the Government of Gibraltar (License Number 022), regulated by the Gibraltar Gambling Commissioner under the laws of Gibraltar, and makes no representation as to legality of such services in other jurisdictions.
Cassava Enterprises (Gibraltar) Limited is incorporated in Gibraltar, which is part of the European Union.
Our services in the UK are operated by 888 UK Limited, a company incorporated in Gibraltar, which is licensed and regulated by the Great Britain Gambling Commission.
Our services in European Union member states (except for states in which our services are provided under a local license) and European Free Trade Association member states are operated by Virtual Digital Services Limited, a company incorporated in Gibraltar which is part of the European Union.
Virtual Digital Services Limited operates under the auspices of a gaming license provided under the laws of Gibraltar.
Our address: 601-701 Europort, Gibraltar.